Common Questions and there Answers.
Question: Can I claim back any money from my health
insurance fund for my stay at Highwood.
Answer: Usually not because we are not a hospital. However, it is worth
checking if your fund covers you for any "preventive health" or "natural
therapy" treatments. Question: Does
Highwood have qualified counsellors.
Answer: Dr. Bird has experience in counselling for many
issues. We do not have a designated person whose job description and
qualification is just counselling. Question:
What is the difference between the 4, 11, and 18-day programmes?
Answer: Medically speaking, most major benefits are seen
after guests have been present for seven days. This is because
during the first week there are detox reactions, adjustments to a
healthier routine and withdrawal issues. This is the main
difference. Also, the longer programmes get a much fuller lecture
programme, covering a wider area of common health concerns.
Question: When do the programmes start and end?
Answer: All programmes start on a Sunday and finish on a
Thursday. Question: Can I come for times
other than the 4, 11 and 18 day programmes.
Answer: Yes, guests can book in for programmes of other
lengths and will be charged on a pro rata basis. However, we
encourage guests to come at the start of the 18 day programme so
they don't miss out on important orientation and lecture material.
There is a progression in education during the programme and coming
later may feel more like 'jumping in at the deep end'.
Question: Do you offer discounts?
Answer: Because we already offer a very substantial discount
for pensioners and health care card holders, we do not offer any
other discounts other than those advertised from time to time and
mentioned on our pricing page. Persons who feel they can show
evidence of special financial hardship can be considered on a case
by case basis (ask to talk to the General Manager).
Question: When should I check in and check out.
Answer: Check in at 12:00 Noon for lunch at 12:30. Check out
time is after lunch. Question: Will
Highwood pick me up from Melbourne (Tullamarine) airport?
Answer: Yes, the cost is $60 one way. We also pick up
from Lilydale train station at a cost of $30 one way.
Question: Which airport should I fly in to?
Answer: Melbourne Tullarmarine. Avalon is much more expensive
to pick up from - $120. Question: Where is
Highwood located?
Answer: We are 20 minutes East of Healesville or 40 minutes
East of Lilydale on the Maroondah Highway (Victoria, Australia).
Drive through Healesville and the "Black Spur". When you get out of
the Black Spur look for our sign on the left of the Highway. If you
get to the turnoff to Marysville, you have gone too far.
Question: Can I bring my children?
Answer: Children of guests cannot be catered for at Highwood
(even though we love children). This is mainly to do with safety and
accommodation issues and the need to control noise.
Question: Can I bring a carer?
Answer: Yes. Question: What do I
need to bring?
Answer: Medications and essential supplements. Medicare
card and, if applicable, pension or health care card. Bath robe.
Swim suit for steam room. Comfortable walking shoes. Slippers.
Torch. Casual clothes for health centre.
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